*25% deposit is essential to confirm reservation.
The charges below only apply to 100% advance payment on accommodation. If you only paid our required 25% deposit, this won’t be refunded.
- 25% if cancelled four days in advance.
- 50% if cancelled two or three days in advance.
- 50% if few of the total booked rooms are cancelled.
- 100% if cancelled one day prior to booking or on the same day.
- Credit/Debit card cancellations will be charged 5% extra.
In case of any cancellation the tax (VAT) of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 15th of the next month.
Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.
Refunds only through cheque for bookings made by cash/cheque/bank transfer.
Online refunds for bookings made through our online payment system usually take 3-5 working days.
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 3-5 working days.